Summit Racing Equipment
Summit Racing Equipment Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Summit Racing Equipment has 2.0 star rating based on 106 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Summit Racing Equipment to a friend or colleague.
- Rating Distribution
Pros: Variety of products and prices, Fast shipping, Usually service is great and everyone willing to help.
Cons: Customer service, Today i am less then pleased with customer service, Can not return.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Summit Racing Equipment has 2.0 star rating based on 106 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Summit Racing Equipment to a friend or colleague.
- Rating Distribution
Pros: Variety of products and prices, Fast shipping, Usually service is great and everyone willing to help.
Cons: Customer service, Today i am less then pleased with customer service, Can not return.Recent recommendations regarding this business are as follows: "Ask if the items are summit bucks qualify etc.", "Bu from small businesses!", "Not to", "Whoever is responsible for product review needs to look closer at these parts", "Purchase elsewhere".
Most users want Summit Racing Equipment to offer a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Swanville, MinnesotaShipping ordor damaged from fedex
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBlack and white LIE
- Too big for good customer service
Preferred solution: Not applicable
User's recommendation: Bu from small businesses!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mcdonough, GeorgiaSummit bucks
- Very close to my work
- Inconsistent
Preferred solution: Just look at what I’ve spent since fall of 2022 to recent and see how many summit bucks I’ve received. So summit bucks
User's recommendation: Ask if the items are summit bucks qualify etc.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tallmadge, OhioI received a damaged part after waiting 11 months for it!!!
I know the real reason Summit Racing has decided to black ball me from doing business with them... during the early 90's I worked for Summit racing in the Tallmadge retail store, I was one of 2 lead salesmen (aka assistant manager) in the retail store under 2 managers...
finally received a refund from Summit Racing for the damaged part, but a week later I received a letter (dated November 10th, 2022) from the Customer Service Manager Brock Phillips, in the letter he states the following:After a detailed review of your file, return...
I received a phone call from Summit Racing today about the case I filed with the BBB against them for the damaged part they gave to me at the retail store on 10/13/22... can't remember the name of the individual that I spoke with, but he tried to turn the situation...
Original Order Date: November 27, 2021
Order Number: #425****
Re-order Date: April 12, 2022
Order Number: #677****
on November 27th of 2021 I placed an order online for almost $1000.00 worth of parts that I paid for when I completed the order, which included a bunch of sheet metal parts for a 1964 Chevelle Malibu SS... included in this order was both rear quarter panels (GMK-4030-6**-**L and GMK-4030-6**-**R)...
the driver's side arrived at the Summit Racing store located in Tallmadge Ohio around April 20th (2022), I received a card in the mail telling me I had until a certain date to come pick up the part... 2 days prior to the deadline on the card I was getting ready to go to SR to pick up the driver side rear quarter panel, but prior to leaving my house I checked online under my order status, and both rear panels had been canceled off of my order without anyone ever contacting me prior to doing this cancelation... I raced to the Tallmadge Retail Store in hopes that no one had managed to place an order on MY rear quarter panel, and luckily it was still there, and I paid for it, and at the same time I had them re-order the passenger side rear quarter panel that they had canceled off my first order from November of 2021... we'll, on 10/13/2022 I was extremely excited to finally receive another card in the mail telling me that the passenger side panel had finally arrived (11 months after I originally placed an order for it!!!) today I drove to the Tallmadge Retail Store to pick up my order, there was a Halloween event going on, so I went in and paid, then my son and I went outside to walk around and check out the cars in the parking lot...
when we had finished our rounds I went back in to get my order, the box was sitting in the corner to the left of the pick-up counter, I gave my invoice to someone behind the counter and walked over to the box, he followed, I commented that the box had obviously been opened, and asked if they had checked the part to see if there was any damage, he said yes, and that it was good to go... so I said I'll trust you, let's just get it loaded up... when I got home and brought the box inside, I opened the box to check the part for any damage, and by the time I had finished looking at it, I would have to say that I was completely pissed off, not only because the pick-up clerk clearly lied to me, but because I had waited 11 months for this part and the condition it arrived to me in, was totally unacceptable, and if I didn't know any better, I would almost believe that they re-boxed the part, because the damage to the part does not fit the condition of the box it was given to me in!!! the following pictures show the damage in several places on the part, most of which I could probably repair myself, but the large dent and crease in the side of the quarter panel just behind the door opening might be a little out of my range of expertise in this situation...
great job Summit Racing, thanks for screwing me over again!!!
just an FYI, new body replacement panels shouldn't arrive to the customer this beat up... especially after taking 11 months to get it to me!!!
complaint case filed with the BBB of Akron; case number 1823****
Preferred solution: I would like an undamaged part ASAP!!!!!!
User's recommendation: buy from Jeg's instead!!!
Need info on a part my mechanic says we need
Can’t get problem with sales tax certificate resolved impossible to speak to customer service prompted to leave call back number did so 4 times never got call back
Two answers from summit for same question
User's recommendation: Not to
Parts for a 1976 caddy eldo
Parts that I ordered, do not fit, they were made wrong
User's recommendation: Whoever is responsible for product review needs to look closer at these parts
Tried texting Customer service to figure out Missing part
User's recommendation: Purchase elsewhere
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Howard, Ohio*** are scammers
Placed order on June 5th, 2 month later, still nothing. Was supposed to ship that week but no.
To my surprise there's a string of 1 star reviews on this company I thought was once reputable but not the case anymore. It's laughable how they try with these templated responses to defend themselves as if these one star ratings will disappear. GTFOH with your lies and scamming bs. Obviously this company is tanking and will be out of business soon.
The fact they able to secure our money without providing the product using a waiting game of attrition, hoping we will forget about the order is scandalous and should be illegal. Most companies, legit companies, charge upon shipping and sometimes not until delivery. I am actually going to not cancel my order but rather report it as fraud with my bank and see about further legal action against them. Perhaps a class action lawsuit will be coming due to all these people being ripped off.
They're breaking laws, no doubt and their time is going to be up soon. I hope all involved will be crushed by the law.
OK summit lets hear what lies you have to say about this review. ***
User's recommendation: Go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tampa, FloridaTired of waiting for parts
User's recommendation: Order from jeg
I never got my order
Preferred solution: Deliver product or service ordered
Need tires
Complex order problem
- Quality products
- Excellent customer service
- Great prices & fast delivery
- Leads to higher expectations from other companies
User's recommendation: One of the few companies that still believes in customer service today!
Very angry about my order !
User's recommendation: No excuses -- changing order dates to a way later date
About
Summit Racing Equipment has been on the market for over 40 years. The business was started in Stow, Ohio in 1968. It involved just one person, who part-time sold auto parts and equipment. The first store was opened in Akron, Ohio in 1969. The site of Summit Racing Equipment was launched in 1997. Currently it is considered to be among the biggest businesses which sell automotive equipment by mail. The company offers thousands of performance parts and tools, collectibles and aftermarket accessories, etc. The stocked by Summit Racing Equipment stuff is intended for cars, trucks and SUVs. There are products of such brands, as Summit Racing Equipment, Holley, HP Tuners, and Bassett Racing Wheel, etc.
Summit Racing Equipment is ranked 147 out of 1156 in Auto Parts and Accessories category
USA
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