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I ordered one item with my phone only to get an error message saying that the order was not successful because I did not give all required information on the order form. I tried again using my laptop, and after going through the order carefully I clicked on submit order, only to get another error code.

I then got on live chat with Jim, and after a bunch of back and forth, he said both orders went through. I asked him to cancel one, which he said he did. Meanwhile I got one email asking me to complete one of the orders. I did not get a confirmation email that an order was placed for either order.

Jim said I would get an email once the order was shipped. I called my bank and the customer service rep said both orders are pending. I then requested that both orders be cancelled.

I would not recommend this company, nor will I ever waste my time with this company again. I will with Amazon.

Reason of review: Order processing issue.

Preferred solution: Full refund.

Location: Richmond, Virginia

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