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3.2

Purchased Comp Cam and Lifter Kit, and Valve Springs for same per Tech. Support advice.

Went through Brake - In sequence and nothing but noise coming from under Valve Covers. Took motor back apart to find 4 collapsed lifters as well as 4 lobes of the cam gone. I called Tech. and was told that it was all my fault, not, "let's see what could have happened".

Upon further investigation, found out through another we site ( Not Summit) that the springs I ordered had to be taken apart prior to brake-In and then re-assembled afterwards. I asked what they could do for me. Their reply was they would give me $25 off of my next order !!!! That was 10% of what I spent.

I asked for $50...answer ABSOLUTLY NOT....thet wouldn't be making money. I have sent Feedback to corporate, guess what...no answer.Mike

Reason of review: No objectivity.

Monetary Loss: $207.

Preferred solution: Let the company propose a solution.

Summit Racing Equipment Pros: Variety of products and prices.

Summit Racing Equipment Cons: Would not fix my problem in a timely manner.

Location: Reading, Pennsylvania

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I PURCHASED A POWERMASTER STARTER TOP OF THE LINE FOR AUTO THE STARTER WAS NO GOOD RIGHT PART BUT A BAD PART NO GOOD CALL TECH DEPT THEY AGREEDED STARTER NO GOOD HAD MECHANIC TALK TO CUSTOMER SERVICE ASK FOR $50 TO HELP WITH LABOR REPLACING STARTER TWICE GIVEN $25 GIFT CARD AND TOLD TO CALL POWERMASTER THEN I WAS TOLD LATER MY ORDER HADNT BEEN SHIPPED THIS WAS AROUND 2PM THIS IS HAPPENING TO A CUSTOMER THAT ORDERS THREE TIMES A WEEK AND OCASSIONALLY VISIT THE GEORGIA STORE

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